Refund policy

Refunds
Unused items with hygiene liner and tag in tact are eligible for return, so long as the return is sent 30 days after the delivery date.

SALE items and Underwear are not eligible for return, refund, or exchange.

Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
orders@boutinela.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@boutinela.com and send your item to:
Boutine Los Angeles Dropbox
552 Wald
Irvine CA 92619

To request a return label for an exchange, please email us at orders@boutinela.com with your order number and request.